Privacy Policy

1. Scope of this policy

This policy covers account access, project management, story and script creation, image and video generation, speech synthesis, asset management, top-ups, billing and related services.

Third-party websites, payment pages and services have their own privacy policies. Our disclosure of information to those parties remains subject to this policy and applicable law.

2. Information we process

Depending on the features you use, we process the following categories of information:

• Account information: identifiers, email address, display name, profile image and authentication status received through Google or other supported sign-in services, for identity verification and account management.
• Creative content: stories, scripts, prompts, images, videos and audio you submit, together with generated results, project settings and task records, to perform tasks, save your work and distribute works under the agreed license.
• Transaction information: top-up orders, amounts, currencies, country or region, payment status, payment-provider transaction identifiers, coin balances, usage and settlement records, for payment processing, billing, reconciliation and dispute handling.
• Device and log information: IP address, browser and device information, access times, request records and error logs, for service operation, security, troubleshooting and permitted usage analytics.
• Preferences: language, region and other selected settings, to remember your choices and provide the corresponding interface.
• Communications: inquiries, complaints, problem descriptions and supporting materials you choose to submit, to respond to your requests.
• Authorization and enforcement records: applicable agreement versions, confirmation times and actions, work identifiers, distribution records and necessary moderation evidence, to verify permissions and handle complaints, appeals and disputes.

Payment providers may collect payment-account or card information directly under their own notices. Do not submit payment passwords, verification codes or similar credentials through prompts, feedback or ordinary file uploads.

3. Purposes and legal bases

As permitted by applicable law, we process information to perform our contract with you, meet legal obligations, act on your consent or rely on another applicable lawful basis. Any reliance on legitimate interests must include the assessment required by applicable law.

• Create and maintain accounts, verify identity and protect account access.
• Perform AI generation, process assets, save projects and deliver results.
• Process top-ups, coin charges, reservations and transaction reconciliation.
• Display, recommend and distribute works within the license you accept in the Terms of Use.
• Prevent fraud, attacks, prohibited content, misuse and infringement; investigate faults and enforce content rules.
• Respond to inquiries, complaints, rights requests and lawful requests from competent authorities.
• Understand service usage and improve the product through analytics that is enabled only with the required permission.

Where a processing activity requires separate consent, we will provide the required notice and obtain that consent. Reading this policy or accepting the Terms of Use is not blanket consent to optional processing.

4. AI processing, service providers and public distribution

To perform a task you request, we send the relevant prompts, context and assets to the selected AI provider or model-access provider. Those providers return results and task information. The services used depend on the feature and model selected.

• Google / Firebase: sign-in and, with permission, Google Analytics / Firebase usage analytics.
• AI and model-access providers: text, image, video and speech processing, including the Google, Alibaba Cloud, Volcengine and HiModels services used by the relevant feature, and other providers identified for that feature.
• Cloud storage and content-delivery providers: storage, transmission and delivery of submitted assets and generated results.
• Paynicorn and associated payment institutions: top-up payments, payment-result notifications and reconciliation.
• Necessary distribution partners and service providers: processing and distributing works within the license and purposes described in the Terms of Use.

We limit disclosures to the information needed for the relevant purpose and establish the data-protection responsibilities required by applicable law. The final provider list must identify the applicable recipients, processing locations, retention terms, transfer safeguards and arrangements for any use of inputs or outputs in model training.

Do not upload personal information you are not authorized to provide, trade secrets or other material that is unsuitable for processing by the relevant third parties.

Works created after you accept the distribution license may be publicly displayed, recommended and distributed through our website, apps and other agreed platform channels without a separate confirmation for each work, even if you do not select Publish or Share. Other users may view, share or obtain that content through available platform features.

A copyright license does not replace the legal requirements for processing personal information. Where a work includes an identifiable person, likeness, voice or other protected information, the necessary permissions must be obtained. Public disclosure or other processing that legally requires separate consent remains subject to that requirement.

Login credentials, payment information and private materials unrelated to distributing a work are outside the distribution license. Use of content for model training independent of the requested service, or for purposes beyond the agreed authorization, requires additional notice and any legally required authorization.

5. Cookies, local storage and analytics

We use cookies and similar browser storage for sign-in, language and region preferences, ongoing tasks and your cookie choices. See the Cookie Policy for the storage names, purposes and browser retention periods.

Optional Google Analytics / Firebase analytics remains off until you allow it. You may refuse analytics and continue using the service. You may change or withdraw your choice through Cookie settings.

You can also manage cookies and local storage in your browser. Removing or blocking essential storage may require you to sign in again, reset preferences or affect essential features. Withdrawing analytics permission stops further collection by this integration; it does not automatically delete information previously sent to the provider.

6. Storage, retention and security

Storage and processing locations: [Countries or regions to be confirmed for the actual hosting, storage and service providers]. Where information is transferred internationally, we will meet applicable notice, authorization and transfer-safeguard requirements.

We retain information only for as long as needed for the purposes described in this policy, subject to applicable legal requirements. Account and project data, transaction records, security logs, backups, authorization records and dispute evidence may have different retention periods. The final retention schedule must specify those periods or the criteria used to determine them.

Deleting a work or closing an account does not necessarily remove backups, logs or third-party caches immediately. Information that must legally be retained remains restricted to the permitted purposes.

We use protection measures appropriate to the risks, including authentication and access controls. No storage or transmission system can be guaranteed completely secure. Assets and results may be made available through resource links; anyone with an accessible link may be able to view the content. Share links carefully.

We may review submitted content, generated works and related records as necessary to enforce content rules, prevent unlawful conduct and infringement, and handle appeals and disputes. Necessary evidence may be retained after a work is removed or an account is banned, with restricted access, limited purposes and lawful retention periods. Material subject to special legal handling requirements will be handled accordingly.

If a personal-information security incident occurs, we will take appropriate remedial steps and make the notifications and reports required by applicable law.

7. Your rights and requests

Subject to applicable law, you may request access to, a copy of, correction of or deletion of personal information; withdraw consent; request account closure; or ask us to explain our processing. Applicable law may also give you rights to restrict or object to processing, obtain data portability and complain to a supervisory authority.

Use the available platform controls or contact aivideo@makivue.com. After any necessary identity verification, we will respond within the applicable statutory period. If a request cannot be fulfilled, we will explain the reason and any available means of challenge as required by law.

Withdrawal does not affect the lawfulness of processing carried out on consent before withdrawal. Account closure may make features and content unavailable or irrecoverable. Transaction, security and dispute records that must be retained by law are not necessarily deleted immediately.

8. Minors, policy updates and contact

Minors must use the service with appropriate parental or guardian involvement and in compliance with applicable age and consent requirements. A guardian who believes a minor’s information has been processed improperly may contact us for review and appropriate action.

We will provide appropriate notice of material changes to this policy. Where renewed consent is legally required, we will obtain it.

Operator: AFMOBI TECHNOLOGY KE LIMITED.

Contact address: [Address to be provided].

Privacy requests: aivideo@makivue.com.

Where required, details of our data protection officer or representative, the final retention schedule and international-transfer safeguards must be completed before publication. The postal address remains to be completed before publication.